My new favourite hotpot place to dine at because I love the food especially the soup base (spicy pork) there but I will have to think twice before going again because I'm disappointed by their customer service. First thing first, I went during my 1 hour break time so from the start it was already very rushing for me, but to add on, there was no staff at the counter to serve me and bring me in. After 5-10 minutes pass by, there was one female staff came to the counter because there's customers for the Korean BBQ Buffet that want to pay for the bills. Note that I was already standing at there for quite long so I patiently waited for her to do cashiering first, after the 1st customer was done with making payment, the 2nd one came by and again I waited but right after she done with the 2nd customer, she proceed to move back inside without bothering to serve me. This time round, I was like Hello?? Like seriously, is she blind or what. (patience level up) The good thing about the outlet at Nex is that the Korean BBQ Buffet is actually side by side to Dandro which means there's more food variety like taking korean marinated meat and cooking it in your hotpot and there's kimchi, rice cake, salad bar etc compared to other Dandro outlets. And most importantly, it is still the same price you are paying for ($16.90 for adults) and additional $2 per person for the soup base! My favourite base has got to be the spicy pork one!! Definitely my favourite. Apparently, they run out of ice and didn't top up the ice drawer, another boo hoo since there's no customers at 3-4pm. These are all what we manage to took! Another disappointment is that there were no staff to serve us when we need them to help us top up the soup so again we waited for 10 minutes before the manager pop out then we requested him to help us top up. At the same time, I told him how disappointed I was with the service. He apologised which I gladly accept but when he helped us to top up the soup, he took away the hotpot and told us there's something wrong with the pot so he proceed to go and change for us and again I was more annoyed because he off the fire and took away our pot for 5 minutes and we have to wait for the whole pot of soup to boil again which was so time consuming. I do appreciate his gesture but it's totally at a wrong timing I suppose.
Overall I love the food but not the service so I suggest you go to their outlets or just go to Nex for the sake of food. Danro Collagen Hotpot NEX, #02-01/02/03,, 23 Serangoon Central Opens at 11:30 AM
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AuthorDreams to open a shop selling apparels and tumblr phone cases. I like to explore, go cafe or bar hopping, watch movies, take photos or sleep when I'm not working. Archives
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